California Registered Dental Hygienist (RDH) Law and Ethics exam

If a client wishes to access their file after a break-in, what is the proper protocol to inform them?

1. Provide immediate access without conditions

2. Require written request from the client

3. Review the records first for sensitive information

4. Have the client fill out HIPAA forms

The correct answer is: Require written request from the client

The correct approach in this scenario is to require a written request from the client before accessing their file. This protocol serves several important purposes. Firstly, obtaining a written request ensures that there is a clear, documented record of the client’s request for access to their records. This is essential for maintaining compliance with privacy laws, including HIPAA, which emphasizes the protection of a patient’s personal health information. A written request allows the healthcare provider to verify the identity of the client, ensuring that the file is not accessed or disclosed to unauthorized individuals. Additionally, requesting a written form can help clarify the specific information that the client is interested in accessing, which can streamline the process for everyone involved. It also gives the provider an opportunity to assess whether there are any records that should be withheld from the client, whether due to sensitive information or other legal reasons. In contrast, immediately providing access without any conditions may lead to a breach of confidentiality or expose sensitive information that should remain private. Similarly, reviewing the records beforehand for sensitive content is an important practice, but it typically follows the formal request process. Lastly, requiring the client to fill out additional HIPAA forms may not be necessary if a written request for access is already established, thus complicating the situation unnecessarily.